+86 21 39721122

24/7 Customer Support

We hope the mission of “Laser As a Tool”  will always guide the GW team.

Contact Service

Support Team: +86 21 39721122

GW is your ideal partner to provide service and support for  Fiber laser products . Our Field Service Team is supported by a global organization which includes parts warehousing, applications engineers and scientists, as well as design and manufacturing teams that build the products. In addition to warranty coverage, GW offers a variety of support packages to fit your needs.

GW Support Capabilities and Offerings

The GW Field Service Engineers provide installation and immediate warranty support for all GW Products. In addition, GW Service offers a variety of other services such as:

  • Preventative Maintenance
  • Per-call service
  • Applications optimization
  • Training
  • Support Contracts

Parts Ordering Process

When ordering parts and you are not sure of the part number or require parts pricing, please send your request using the form on the right. For faster responses, please include products type as well as serial number. Upon receipt GW will issue you an updated parts pricing quotation for your review. 

Technical Support and Service